What we look after
- Help desk
- Your staff ask for help through the client portal and can follow each request until it is closed. Most problems are solved remotely; when hands are needed, we come to you.
- Microsoft 365
- Email, Teams, accounts and licences set up properly. We review sign-in security, administrator access and unused accounts on a schedule.
- Backup and recovery
- Backups on site and off site, checked every day. We run restore drills so we know they work before you need them.
- Servers
- Physical and virtual servers kept patched, monitored and documented.
- Networks and Wi-Fi
- Firewalls, switches and wireless designed for your building, then watched for faults and unplanned changes.
- Security cameras
- Camera systems and recorders installed and monitored, so footage is there when you go looking for it.
Every request is a ticket you can follow
No wondering whether your email was read. The client portal shows each request, who has it, and what was done. Attach a screenshot, reply when we ask a question, and see it through to closed.
Our monitoring opens tickets too, so problems we find overnight are tracked the same way.
Open the client portalFront desk printer will not scan to email
In progressNot a client yet?
Email us a little about your business and what is getting in the way. We will reply with next steps, in plain language.
Springdale, Newfoundland and Labrador